Privacy Policy

Who we are

Shard Business Services takes the privacy of your information very seriously. This privacy policy explains how we use any personal information we collect about you when you use this website or our other products and services.

What information do we collect about you?

We collect information about you when you request access to the site and use its services. 

  • Name (first name, surname)
  • Organisation Name
  • Contact Information (email address, phone number and organisation name)
  • IP Address

The website uses Google Analytics to analyse website usage.  This automatically logs the above plus web browser type and version, operating system, a list of URLs starting with a referring site, your activity on the website and the site you exit to.

How we use information about you

We collect the information about you so that we can process your order and to manage your account subscription (including invoicing).

Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your data will not be disclosed to third parties.

This website uses Cookies to improve your experience of using the website.  Cookies are a small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Before the website uses Cookies, you will be presented with a message bar requesting your consent to set these Cookies.

We use two different types of cookies:

  • Performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works.
  • Functionality Cookies – these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences
How long will we store this data for and how?

We hold customer information for as long as the subscription period is in place, plus seven years following the end of the subscription in order to comply with financial accounting regulations.

Information collected for the purposes of Google Analytics is retained for 26 months.

We store your data in a variety of places including on our website, our financial accounting software, our customer database and within the TSO Education cloud-based storage system.

What is the legal basis for us using your data?

We will only use your data to fulfil the contract we are about to or have entered into with you or where we need to comply with a legal or regulatory obligation.

How can you access your information?

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email us at

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email us at [email protected]

How we manage the data and our responsibilities to look after and share data is explained in our Data Protection policy and connected policies which are available by contacting our office.